My order is still in preparation, what does it mean? Eleanor Updated 07 January 2024 16:11 Preparation times are 2 working days, except orders placed with express delivery before 10 am (Monday to Friday) are processed the same day. You will receive a confirmation email with a tracking number once the order is dispatched. Related articles I still haven’t received my order. What should I do? Return Policy How can I track the delivery of my order? Delivery Information The size or colour of the item I have received doesn’t match the item I ordered, what should I do? Comments 0 comments Article is closed for comments.