The processing time is about 10 working days from receipt of your return, but we do everything possible for you to be refunded promptly. During sales and promotional periods, the processing time may be slightly longer.
Articles in this section
- Return Policy
- How do I return as a member of our loyalty program?
- How do I return items ordered as guest?
- I am having issues generating my return label, what should I do?
- When will I get my refund?
- I haven’t received my refund, what should I do?
- What happens if I close my account or change bank?
- Can I exchange an item?
- Can I return items from different orders in the same parcel?
- Do I get longer to return my order during the Christmas period?
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