My order is still in preparation, what does it mean? Eleanor Updated 11 May 2023 12:19 Preparation times are 2 working days, except orders placed with express delivery before 10 am (Monday to Friday) are processed the same day. You will receive a confirmation email with a tracking number once the order is dispatched. Related articles Return Policy How can I track the delivery of my order? I still haven’t received my order. What should I do? When will I get my refund? The parcel tracking shows that my order has been returned to sender. Can my order be delivered again? Comments 0 comments Article is closed for comments.