If the shopkeeper advises you that your parcel has not been delivered to the pick up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form or by telephone on:
Austria : +43 720 88 47 42
Belgique : +32 3 808 59 67
Denmark : +45 75 78 65 49
Finland : +358 2 480 91 206
France : +33 5 64 14 05 09
Germany : +49 89 412 07362
Ireland : +353 21 419 3128
Italy : +39 055 46 488 37
Luxembourg : +32 3 808 59 67
Spain : +34 518 808 464
Sweden : +46 10 138 86 90
United Kingdom : +44 116 347 0744
Our opening hours are as follows (excluding French bank holidays):
• From Monday to Thursday: 1:30 - 5:30 pm (CET)
• Friday: 1:30 - 3:45 pm (CET)
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