Yes, you can order over the phone if you would like some help and advice before your finalise your order. If you would like to place your order through one of our advisers, contact our Customer Service on:
Luxembourg : +32 3 808 59 67
Our opening hours are as follows (excluding French bank holidays):
• From Monday to Thursday: 9:00 – 12:30 p.m / 1:30 pm- 5:30 pm (CET)
• Friday : 9:00 – 12:30 p.m / 1:30 pm - 3:45 pm (CET)
• Please note, to place your order by phone you will need the following information:
• the 16 numbers on your bank card;
• the expiry date of your card;
• and the CVC number (the last 3 numbers on the back of your card).
We will also ask you for your 3D Secure password to authenticate and finalise your payment (see What is 3D Secure?).