What should I do if I have received a damaged or defective product? Eleanor Updated 04 August 2023 13:07 If you receive a damaged or defective item, we invite you to contact our customer service BEFORE returning the goods. For a purchase made in store we invite you to contact the shop directly. Related articles Return Policy I bought a defective item at a RVCA/ Boardriders / Multi-Brand Name Store, can I sent it back to you? How do I return items ordered as guest? When will I get my refund? I still haven’t received my order. What should I do? Comments 0 comments Article is closed for comments.