My order is still in preparation, what does it mean? Eleanor Updated 08 November 2021 11:21 Preparation times are 2 working days, except orders placed with express delivery before 10 am (Monday to Friday) are processed the same day. You will receive a confirmation email with a tracking number once the order is dispatched. Related articles Shipping Rates and Timelines How do I return one or more articles? How do I know that my parcel is available at the pick up point? The parcel tracking shows that my order has been returned to sender. Can my order be delivered again? How do I change or cancel my order? Comments 0 comments Article is closed for comments.